Return & Refund Policy
Because our products are delicate natural gemstones, certified Rudraksha, and consecrated sacred articles, a complete, continuous, unedited unboxing video is strictly required for any claim regarding transit breakage, damage, wrong product, or missing items.
The video must clearly show:
- The intact shipping label with tracking AWB and buyer details before the parcel is opened.
- The physical breaking of the outer tamper-evident seal and tape without any camera cuts or pauses.
- Removing the item, certificate card, and inspecting the condition of the product.
Claims submitted without a clear unboxing video cannot be entertained by our courier insurance partners.
When Are You Eligible for a Return or Free Replacement?
We will gladly provide an immediate free replacement or a full refund under the following conditions within 7 days of delivery:
- Γ£ô Damaged in Transit: If your crystal, idol, or mala arrived physically broken, cracked, or damaged during courier transport.
- Γ£ô Wrong Item Received: If the model, size, or category dispatched does not match your placed order invoice.
- Γ£ô Missing Accessories or Certificate: If the government-approved lab certificate or sacred energization pouch is missing from your package.
- Γ£ô Authenticity Guarantee: If any recognized gemological laboratory disputes the natural origin of your gemstone or Rudraksha, we provide a 100% money-back guarantee.
Non-Returnable Items & Exceptions
Due to the spiritual and sacred nature of consecrated goods, returns cannot be accepted under the following conditions:
- Γ£ò Items where no continuous unboxing video was recorded prior to opening the box.
- Γ£ò Items that have been worn, used, oiled, immersed in water/milk, or placed in personal home Havans/Pujas post-delivery.
- Γ£ò Natural internal inclusions, minor mineral veins, or color variations in authentic raw crystals (these are natural geological characteristics confirming genuine earth origin, not defects).
- Γ£ò Physical breakage caused by dropping, rough handling, or water immersion after the package has been accepted in good condition.
Refund Modes & Processing Timelines
Prepaid Orders (Cards / UPI / Netbanking)
Refunded directly to your original payment method via Razorpay within 5 to 7 business days after approval.
Cash on Delivery (COD) Orders
Refunded via instant Bank NEFT / IMPS transfer or as Aangan Aura Store Credit (valid for 1 year), based on your choice.